In the last decade, we have seen attitudes in business trends shift from customer service to customer servitude; Self-check outs, long hold times, the whole "we built it, you fix it" attitude; all the collective policies that treat the customer as beholden to the vendor. The values and priorities in business have shifted from pleasing the customer to obliging the shareholder.
This begs the question, can we align financial abundance with ethical values?? Dorothy Parker is attributed with saying, "If you want to know what God thinks of money, look at the people he gave it to." This witticism is truly a profound observation of wealth and character. If a corporation is wholly dedicated to the quest of money, is it possible to also have value to the client??? Does the pursuit of profit exclude the offering of quality and service??? Can a company's values and priorities center on healing the customer's pain points instead of causing them???
At Autac Inc., we believe that developing loyalty and trust through great service and high quality are THE building blocks for success. We do not believe that compromising our ethics provides a path to abundance. As we head into our 76th year in business, we are more focused than ever on being of value to our customers through our dedication and integrity. A job well done is its own reward.